Today we're shipping Deskuss v1.0.2 — our first public release. After
months of design, development, and testing alongside early users, the
helpdesk platform we set out to build is finally ready for everyone.
What's in v1.0.2
This release includes the complete helpdesk toolkit you need to run support for a small team or a growing organization:
- Ticket Management — open, answered, closed, reopened lifecycle with priorities and internal notes.
- Departments & Staff Roles — route tickets to the right team with admin, manager, and staff permissions.
- Knowledge Base — searchable FAQ articles with categories and public, private, or internal visibility.
- SLA Tracking — per-department service level agreements with overdue detection.
- Custom Forms — collect exactly the information each department needs from customers.
- Email Notifications — fully configurable alerts and templates for every event.
- Dashboard & Reports — interactive charts with CSV export for performance analysis.
Try It Today
You can install the WordPress plugin directly from your site. Browse
the installation guide, the features overview, or jump straight to
pricing.
Found a bug or have a feature request? Reach out through the contact page or open an issue on the support portal. Every piece of feedback helps shape the next release.
Thank you to everyone who tested early versions and shared feedback. Deskuss v1.0.2 is just the starting line.
Regards,
The Deskuss Team