Everything you need to manage tickets, support customers, and build a knowledge base — on WordPress or in the cloud.
Create, assign, and track support tickets with full conversation threads. Deskuss keeps every customer interaction organized and accessible.
Empower customers to find answers before they open a ticket. Build a searchable FAQ library with categories and rich content.
Organize your support team by department with granular role-based permissions. Agents only see the tickets assigned to their department.
Define Service Level Agreements for each department. Automatically track response times and flag overdue tickets.
Create dynamic forms that collect exactly the information you need. Different departments can have different ticket submission forms.
Keep everyone informed with configurable email alerts. Customize templates for every event — new tickets, replies, transfers, and more.
Track your team's performance with interactive charts and statistics. Export data for deeper analysis or reporting.
Connect Deskuss with Kanbanz boards to turn tickets into actionable tasks. Bridge your support and project management workflows.