Yes, you can upgrade or change your plan at any time from your Deskuss account. When upgrading, you'll only pay the prorated difference for the remainder of your subscription period.

A "site" is either a single WordPress installation (a single domain or subdomain) or a single Cloud workspace. Multisite networks count as one site. Development/staging sites on the same domain are included at no extra charge. Custom domains for Cloud workspaces are available on Professional and Business plans.

Yes! All plans include the complete feature set — ticket management, knowledge base, SLA management, custom forms, email notifications, API access, dashboard reports, and more. The only difference is the number of sites or workspaces you can use Deskuss on.

The WordPress plugin is self-hosted — you install it on your own WordPress site, your data stays on your server, and you handle updates, backups, and cron jobs. Cloud is fully managed by us — no install, no server to maintain, automatic updates, and your portal runs on a deskuss.com subdomain (or a custom domain on Professional and Business plans). Both deployments share the same feature set; you pick the deployment that fits your team.

No, all plans are billed annually with no long-term commitment. You can cancel anytime and you'll retain access until the end of your subscription period.