Deskuss Documentation
Learn how to set up and manage your helpdesk, tickets, staff, knowledge base, and more — all inside WordPress.
Tickets — no cap on support requests
All Access, Expanded, Limited, View only
Native — uses WP users, roles, and database
Getting Started
Install & Setup
Install Deskuss, activate your license, and complete the initial configuration.
Client Portal
The customer-facing experience: opening tickets, auth tokens, registration.
System Requirements
WordPress, PHP, MySQL, server, and browser requirements.
Administration
Agents & Roles
WP roles vs. access scopes. Add agents, manage teams, set permissions.
End Users
The customer directory. Search, edit, bulk-import, anonymize.
Departments & SLA
Create departments, define SLA plans, route tickets, track overdue.
Forms & Lists
Dynamic per-department forms with custom fields and reusable lists.
Canned Responses
Reusable reply templates with placeholder variables.
Email Setup
SMTP, IMAP/POP3, email piping, and the Test Outgoing Email tool.
Email Templates
The 13 seeded templates and their template variables.
Filters & Pages
Ticket filters rules engine and editable site pages.
Settings Reference
The 7 settings tabs (Company, System, Tickets, Agents, Users, KB, API Keys).
Advanced
Ticket Management
The day-to-day work: open, view, reply, close, assign, transfer, search.
Knowledgebase
Categories, FAQs, full-text search, public/private visibility.
Dashboard & Reports
Activity charts, statistics by department and agent, system logs.
API & Integration
REST API: ticket creation (JSON/XML) and cron execution.
Kanbanz Integration
Bidirectional sync of tickets and Kanbanz cards.
Troubleshooting
The 10 most common production issues and how to fix them.
Quick Start
New to Deskuss? Follow these five steps to get a working helpdesk online:
- Install and activate the plugin. See Install & Setup.
- Activate your license key at Deskuss → License (top-level menu).
- Go to Deskuss → Departments and create your first department.
- Go to Deskuss → Agents and add your first staff member.
- Open Client Portal in an incognito window to verify the live experience.