Deskuss is a helpdesk and ticketing platform available in two deployments: a self-hosted WordPress plugin that runs inside your WordPress dashboard, or a fully-managed Cloud SaaS with no install required. It lets you manage customer support tickets, organize your team by departments, build a knowledge base, and track SLAs — all in one place.
Customers visit your support portal (e.g., yoursite.com/deskuss/), click "Open a New Ticket," fill out the form, and submit. Staff can also create tickets on behalf of customers from the admin panel.
Yes! Tickets can be assigned to individual agents, teams, or departments. Staff members automatically see tickets assigned to them in "My Tickets" view, and the assigned agent receives a notification.
All plans include every feature — unlimited tickets, knowledge base, SLA management, custom forms, email notifications, API access, dashboard reports, and more. The only difference is the number of sites or workspaces: Personal covers 1 site, Professional covers 5 sites, and Business covers unlimited sites. Each plan is available as the WordPress plugin (annual billing) or Cloud (per-agent, monthly billing).
If you use the WordPress plugin, yes — Deskuss uses its own built-in theme for the client-facing portal, independent of your WordPress theme, and the admin panel runs entirely within your WordPress dashboard. If you use Cloud, your portal is hosted by us on a deskuss.com subdomain (or a custom domain on higher tiers), so there's no theme conflict possible at all.
Pick the WordPress plugin if you already run WordPress, want your data on your own server, and are comfortable managing updates, backups, and cron jobs yourself. Pick Cloud if you'd rather skip the install and server maintenance — we handle updates, uptime, email delivery, and backups, and your portal runs on a deskuss.com subdomain (custom domains available on Professional and Business plans). Both deployments share the complete feature set.
Yes. Deskuss provides both logged-in ticket tracking and guest access via email authentication tokens. Customers receive a link in their email that lets them view and reply to tickets without creating an account.
The knowledge base lets you create FAQ categories and articles with rich content, images, and attachments. Customers can search and browse articles from the portal homepage. Staff can set articles as public, private (login required), or internal (staff only).
Yes! Deskuss integrates with Kanbanz so you can turn tickets into Kanbanz board tasks, sync status changes bidirectionally, and maintain a unified notification stream between support and project management.