Kanbanz Integration

Connect Deskuss with Kanbanz to synchronize your helpdesk tickets with Kanban boards for powerful visual project management.

Included: The Kanbanz integration is included with all Deskuss plans at no additional cost.

What is Kanbanz?

Kanbanz is a WordPress Kanban board plugin designed for project management and task visualization. It allows teams to organize work into boards, columns, and cards — providing a drag-and-drop interface for tracking progress from "To Do" through "In Progress" to "Done."

With Kanbanz, teams can:

Create unlimited boards for different projects or workflows
Customize columns to match their process stages
Assign cards to team members with due dates and labels
Track progress visually across the entire project lifecycle

Integration Overview

The Deskuss + Kanbanz integration acts as a bridge between your helpdesk ticketing system and your Kanban project boards. When enabled, tickets in Deskuss are automatically linked to cards in Kanbanz — ensuring that every support request is tracked alongside your team's broader project work.

How It Works: The integration creates a two-way connection between Deskuss tickets and Kanbanz cards. Changes made in either system are reflected in the other, keeping both your support team and your project managers on the same page.

Ticket Event Synchronization

When the integration is active, the following ticket events in Deskuss automatically update the corresponding Kanbanz card:

Deskuss Event	Kanbanz Action
Ticket Created	A new Kanbanz card is created in the designated board and column
Ticket Assigned	The Kanbanz card is assigned to the corresponding team member
Ticket Status Changed	The Kanbanz card is moved to the matching column (e.g., Open → "In Progress", Closed → "Done")
Ticket Closed	The Kanbanz card is moved to the "Done" column and marked as completed
Ticket Priority Changed	The Kanbanz card label is updated to reflect the new priority

Status Mapping

Deskuss and Kanbanz use different terminology for statuses. The integration maps them as follows by default, and you can customize these mappings in the settings:

Deskuss Status	Kanbanz Column (Default)
Open	To Do
Answered	In Progress
Closed	Done
Overdue	Urgent / Flagged

Tip: You can customize the column mapping under Deskuss → Settings → Kanbanz Integration. If your Kanbanz board uses custom column names, simply map each Deskuss status to the appropriate column.

Bidirectional Sync

The integration is fully bidirectional — changes flow from Deskuss to Kanbanz and from Kanbanz back to Deskuss.

Deskuss → Kanbanz

When a ticket status changes in Deskuss, the linked Kanbanz card moves to the corresponding column
When a ticket is assigned to a staff member in Deskuss, the Kanbanz card is assigned to that user
When a ticket is closed in Deskuss, the Kanbanz card is marked as completed

Kanbanz → Deskuss

When a Kanbanz card is moved to a different column, the linked Deskuss ticket status updates accordingly
Comments added to a Kanbanz card are synced to the Deskuss ticket as internal notes
When a Kanbanz card is assigned to a new team member, the Deskuss ticket is reassigned to that agent
Marking a Kanbanz card as completed closes the linked Deskuss ticket

Avoid Conflicts: If a ticket status and its linked Kanbanz card column are changed at the same time, the most recent change takes precedence. To prevent confusion, coordinate with your team and avoid simultaneous status updates from both systems.

How to Enable the Integration

Setting up the Deskuss + Kanbanz integration takes just a few steps:

Prerequisites

Deskuss plugin installed and activated
Kanbanz plugin installed and activated
Both plugins must be on the same WordPress installation

Step-by-Step Setup

Ensure both Deskuss and Kanbanz are installed and activated on your WordPress site
Navigate to Deskuss → Settings → Kanbanz Integration
Toggle the "Enable Kanbanz Integration" switch to On
Select the Kanbanz board you want to sync with Deskuss tickets from the dropdown
Configure the status-to-column mappings to match your Kanbanz board layout
Choose which ticket events should trigger Kanbanz card updates
Click Save Changes

Note: The Kanbanz board dropdown will only appear if the Kanbanz plugin is active. If you don't see it, verify that Kanbanz is installed and activated.

Default Settings

Setting	Default	Description
Enable Integration	Off	Turns the Kanbanz sync on or off
Sync Board	—	The Kanbanz board to link with Deskuss
Auto-create Cards	Enabled	Automatically create a Kanbanz card when a new ticket is opened
Bidirectional Sync	Enabled	Allow changes from Kanbanz to update Deskuss tickets
Sync Comments	Enabled	Sync Kanbanz card comments as Deskuss internal notes
Sync Assignments	Enabled	Sync agent assignments between both systems

Creating Kanbanz Tasks from Tickets

In addition to automatic card creation, you can manually push a Deskuss ticket to Kanbanz from the ticket detail view.

How to Create a Kanbanz Card from a Ticket

Open any ticket in the Deskuss ticket detail view
Click the "Create Kanbanz Task" button in the ticket action bar
Choose the target board and column for the new card
Optionally edit the card title and description (defaults to the ticket subject and message)
Click Create to push the card to Kanbanz

Tip: Once a Kanbanz card is created from a ticket, the two are permanently linked. Any subsequent changes to either the ticket or the card will sync automatically based on your integration settings.

Linking an Existing Kanbanz Card

If a Kanbanz card already exists for a ticket, you can link them manually:

Open the ticket detail view in Deskuss
Click the "Link Kanbanz Card" button
Search for the card by title or ID
Select the card to establish the link

Once linked, bidirectional sync begins immediately.

Unified Notification Stream

With the Kanbanz integration enabled, Deskuss consolidates notifications from both systems into a single stream, so your team never misses an update.

How Unified Notifications Work

Ticket events (new ticket, status change, assignment) appear in both the Deskuss notification panel and the Kanbanz activity feed
Kanbanz card events (card moved, comment added, card completed) are surfaced in the Deskuss notification panel
Combined digest emails can be configured to include updates from both Deskuss and Kanbanz in a single email

Notification Settings

Configure unified notifications under Deskuss → Settings → Kanbanz Integration → Notifications:

Setting	Default	Description
Kanbanz events in Deskuss	Enabled	Show Kanbanz card updates in the Deskuss notification panel
Deskuss events in Kanbanz	Enabled	Show ticket updates in the Kanbanz activity feed
Combined digest email	Disabled	Send a single daily digest covering both Deskuss and Kanbanz events
Digest frequency	Daily	How often the combined digest email is sent (Daily, Weekly)

Note: Unified notifications require both plugins to be active. If Kanbanz is deactivated, Deskuss notifications revert to their default behavior (ticket-only events).

Disconnecting the Integration

If you need to stop the sync between Deskuss and Kanbanz:

Go to Deskuss → Settings → Kanbanz Integration
Toggle "Enable Kanbanz Integration" to Off
Click Save Changes

Important: Disabling the integration stops future synchronization but does not delete previously created Kanbanz cards or remove links between existing tickets and cards. To remove the links, you can unlink individual tickets from the ticket detail view or use the bulk "Unlink Kanbanz Cards" option under Deskuss → Tools.